Privacy Policy

Effective Date: May 1, 2023

Azzur Counseling Inc. ("the Company") is committed to protecting the privacy and confidentiality of our clients' personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

To provide effective counseling services, we may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and emergency contact information.
• Health Information: Medical history, mental health history, therapy records, diagnoses, treatment plans, and other health-related data necessary for counseling.
• Payment Information: Billing details, insurance information (if applicable), and payment methods.
• Communication Preferences: Your consent to receive communication via text messages, phone calls, emails, or postal mail.

We use the personal and health information we collect to:

• Provide counseling and therapeutic services tailored to your needs.
• Schedule and manage appointments.
• Communicate important updates, including appointment reminders and billing information.
• Develop treatment plans and track your progress in therapy.
• Comply with legal and regulatory requirements.
• Conduct administrative tasks such as billing and record-keeping.

Your privacy is of utmost importance to us. All personal and health information shared with Azzur Counseling Inc. is treated with strict confidentiality and is protected in accordance with HIPAA and other applicable privacy laws.

We implement physical, electronic, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. Only authorized personnel, including your counselor and relevant administrative staff, will have access to your information.

Azzur Counseling Inc. does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Your Consent: We will not disclose your information to third parties without your written consent, except as required by law.
• For Treatment: We may share your health information with other healthcare providers involved in your care.
• For Payment: We may share billing information with insurance companies, payment processors, or third-party billing services.
• As Required by Law: We may disclose information in response to legal proceedings, subpoenas, or to prevent harm if we believe you are in danger of harming yourself or others.

As a client of Azzur Counseling Inc., you have the following rights regarding your personal and health information:

• Right to Access: You may request access to your counseling records and health information at any time.
• Right to Amend: You have the right to request corrections to inaccurate or incomplete information in your records.
• Right to Confidential Communication: You can request alternative methods of communication (e.g., contact through a different phone number or address).
• Right to Restrict Disclosure: You can request limitations on how your information is used or shared, though certain disclosures may be required by law.
• Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with Azzur Counseling Inc. or the U.S. Department of Health and Human Services.

By opting into communication methods such as text messages, phone calls, or emails, you acknowledge that these forms of communication may not be fully secure, and you accept any potential risks associated with electronic communication. You may choose to opt out of these communication methods at any time by notifying us of your preferences.

Azzur Counseling Inc. will retain your personal and health information as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of it in accordance with applicable regulations.

Azzur Counseling Inc. reserves the right to modify or update this Privacy Policy at any time. Any changes will be communicated to clients via our website, email, or postal mail. By continuing to use our services, you accept any modifications to the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Azzur Counseling Inc.
440 Louisiana Street, Suite 900
(281) 946-0332
Help@azzurinc.com

By using Azzur Counseling Inc.'s services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.